Senior Community Manager & Support Specialist for video games

Prague, Czech Republic - Remote collaboration possible | Remote collaboration possible

We are searching for a highly skilled and experienced Community Manager who will manage player relations and support activities for GoodAI, with main focus on the soon to be announced “AI Game.”


Learn more about our AI game:



Requirements



  • Friendly, curious and creative personality

  • Highly independent: you are able to manage your work, self-prioritize and organize

  • Excellent English (Czech is not required). Representative behavior

  • Very good communication skills

  • Empathy and the ability to gain the trust of the community

  • Ability to write concise and clear-text

  • Experience in communicating with players

  • Professional time management, ability to plan and manage activities in more areas

  • Flexibility to cover various time zones and manage changing workload


Considered a plus



  • Experience in gaming (journalist, community specialist, PR specialist)

  • Experience with customer support

  • An interest in AI and Machine Learning


Responsibilities



  • Manage and grow the player community:

    • Set up and manage community channels (Discord, Steam, Email, Forums, Facebook, Twitter, etc.)

    • Prioritize and report issues and feedback to the dev team

    • Communicate with players and address their concerns and issues

    • Monitor all social media

    • Prepare reports and outcomes of the trends, issues, comments, etc.



  • Attend dev team meetings (sprint planning, review, retrospective, standups) to gain a precise understanding of the game mechanics and future dev pipeline

  • Communication strategy – implementing and following the rules

  • Promoting the studio and game(s)

  • Evaluating and reporting key metrics

  • Managing other volunteers´community managers and communities, recruiting within these communities, keeping our interlock alive with these communities, organizing contests, etc.


Performance measure



  • Quarterly goals

    • Launch official community and social media channels for the AI Game

    • Oversee the creation of the AI Game website and its updates

    • Manage player expectations 

    • Daily coverage of all social media. This includes: Steam (store page + forum),  GoodAI forum pages, Discord, Twitter, Facebook, Reddit, 

      • Analyze number of positive and negative comments

      • Provide response within 24h to the most important comments (game crashes, bad performance etc.)  

      • Manage the community in the sense of keeping GoodAI strategic message clear to players

      • Manage administrators of the forums / channels > have regular (at least once per month) interlock with them and discuss open questions and concerns with them)

      • Provide analyses of current “mood in the community” and suggestions to improve how players see GoodAI to the leadership team

      • Actively participate in all external and internal communication activities, including video preparation, blog posts, social media posts etc.






Team culture



  • Results-oriented: We measure ourselves only by our results

  • No limits: We can achieve anything; we are pushing our limits in technology and art

  • Integrity: We have the courage to do the right thing, regardless of the consequences and the inconvenience

  • Extreme ownership: It does not matter if you are a leader or an individual contributor Every team member accepts accountability and equal responsibility for our collaborative effort

  • Excellence in execution: Our teams aim for excellence in everything we do – we get what we tolerate

  • Simplicity in design: Less is better; avoid feature creep; simplicity is the ultimate sophistication

  • Teamwork: We treat our colleagues with respect, supporting each other throughout to ensure we maximize the value for everyone while creating an atmosphere of trust


We offer



  • International team

  • A friendly environment without a corporate approach

  • Work with AI researchers and developers of very successful games

  • Modern and comfortable offices in Prague (Orangeria – https://oranzerie.cz/ ) with coffee, tea, healthy snacks, and much more!

  • Unlimited home office

  • Possibility of (fully) remote cooperation, or a relocation package

  • 5 weeks of vacation

  • Unlimited sick days

  • Company breakfasts and other company events (BBQ, parties, workshops,…)

  • Dedicated time for studying




Type: Full-time


Possible start: Immediately or upon discussion


Location: Prague, Czech Republic (remote work possible)

Type: Full-time

Location: Prague, Czech Republic (remote work possible)

Info: Remote collaboration possible

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