Customer support chatbot


T-Mobile Czech Republic and Slovak Telekom want to create a chatbot engine that will improve their customer services, with the ultimate aim of not just answering customers’ questions, but solving their problems, 24/7.

​The problem

They need a chatbot with a unique understanding of Czech and Slovak languages.

Our solution

We created a bespoke chatbot to answer simple questions and are continuing development to enable it to deal with more complex solutions in the future. Answering questions automatically gives front-line employees more time to focus on high value-added work.

​Solution features

  • GoodAI’s Goodbot NLP technology

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